On September 16, 2020, we will be updating our online and mobile banking services, providing a simple, seamless experience, no matter what device you are using.
There are many new features to help you improve the way you bank, including enhanced security features.
What You Need To Know
Here's what you need to know:
- Your username and password for online and mobile banking will stay the same.
- Our mobile app will ask you to download the new version.
- If you use bill pay, your existing bill payments and payees will automatically appear in the new system.
What browsers are supported?
- We recommend downloading the current version of Google Chrome, Microsoft Edge, Firefox, or Safari.
- Microsoft Internet Explorer is not a supported browser and you may be denied access to the platform.
Signing In For The First Time
Online Users: Click on the Account Login button on our home page to get started.
Mobile App Users: You will be prompted to download the new app from the App Store or Google Play.
- Enter your existing Username and Password to sign in
- Enter your email address and phone number where you can receive a text or phone call to obtain a verification code
- Select how you would like to receive your verification code from one of the three options
- Enter the 7-digit verification code received and click Verify
- Review the User Agreement and click Accept
- You will be taken to your new Dashboard to begin your new online banking experience!
Two Factor Authentication Process
What is two-factor authentication?
Two-factor authentication is a security feature that helps safeguard your account information. To implement 2FA, you will need to enroll an email address and a phone number (mobile or land line). Once this information is entered, you'll choose one of three options to receive a one-time verification code:
- Text message to the mobile phone entered
- Automated phone call to the phone number entered
- Authenticator App (download the Authy app here(https:authy.com/download/)
After you enter the verification code, if you are logging in from a secure computer, you have the option to select "Don't ask for code again on this computer". This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.
How does the phone call verification work?
If you select to receive a phone call, you will enter a single specific digit as directed, before the verification code is provided.
If you do not answer the phone call, please note that a second call will not be made automatically and the system will not leave codes on voicemail. Therefore, if you do not answer the authentication phone call, you will need to select the option to have the code re-sent. (Note: The "from" phone number may be listed as coming from anywhere in the US)
What should I do if I did not receive a verification code to continue with the two-factor authentication enrollment?
Please be sure the phone number you entered is correct. If it needs to changed, contact your local branch.
How much time do I have to enter the verification code?
Codes are valid for three to six minutes and will expire after that time.
Can I lock myself out from entering an incorrect verification code?
Yes, you can get locked out of the enrollment process if too many attempts are made with an incorrect verification code (more than six times in a single hour). There is no manual reset for this; you will need to wait on hour to try again following your first attempt. If you make more than 20 unsuccessful attempts in a 24-hour period, your login will be 'Suspended' and you will not be able to attempt again for 24 hours. If you have questions or need additional assistance, please contact your local branch.
If I selected "Remember this computer," why am I being asked a verification code each time I log in?
There are several reasons you may be prompted for a verification code:
- if you log in on different browsers
- if you deleted your browser history
- if you have your browser settings set to delete your cookies and history automatically
Can I receive the two-factor authentication verification code via email?
No, this option is not available. The code can be received using one of the following options
- Text message
- Phone call
- Authy App (A third party app that generates a one-time passcode. To register you will need an email address and phone number.)
How can I reset my two-factor authentication enrollment?
You can reset your own two-factor authentication enrollment in both the app and online by going to your Profile page, then select 'Security' with the 'Settings' area.
After successfully signing in, the first screen you see is your "Dashboard". A list of your accounts is presented at the top. To view all accounts on one screen, select "View All". Beneath your account listing, Quick Actions are presented (Transer, Pay, Deposit, Message). Under the Quick Action icons you will find Transactions, Payments, Transfers, Card Management, etc.
Can I reorganize my Dashboard?
Yes, at the bottom of the dashboard, click "Organize dashboard' to drag and drop, delete or add information.
The dashboard activity displays transactions from all my accounts. How can I find account specific information?
Simply click on the account you want to view and select "Transactions". This will show you only transactions for that particular account.
Managing Accounts and Transactions
How do I set up an account alert?
Select the account you would like to add an alert to and then select "Alert preferences." You may set up balance or transaction alerts based on low or high thresholds. You may choose to receive alerts by email, text or within the app.
Why are transactions labeled as Pending?
Transactions appear as pending until they are completely processed.
Can I view my statements?
Yes. To view your statements, choose the account you would like to review and select "Documents". If you are currently not signed up to receive eStatements, you have the option to enroll.
Payments and Transfers
Will my bill payees and scheduled payments continue?
Yes, all scheduled payments and bill payees will continue to be available.
Will my scheduled or recurring transfers continue?
All scheduled and recurring transfers between American Pride Bank accounts will continue.
How do I transfer money between accounts?
Select the Transfer icon. Then choose the account you want to transfer From and To. Eligible internal and external accounts will be listed. Internal transfers completed after 8 pm will be processed the next business day. External transfers completed after 3:30 pm may be processed the next business day.
What are the cutoff times for transfers?
The cutoff time for transferring funds between APB accounts is 8 pm each business day. External, or Bank-to-Bank, transfer cutoff time is 3:30 pm each business day.
Can I add a memo line to a transfer?
A memo line can be added to an immediate transfer. It cannot be added to recurring or future dated transfers.
Why am I unable to add a memo to recurring or future dated transfers?
Memos are not an option for recurring or future dated transfers; however, you can add a 'tag' to transactions that will appear after the transfer posts to your account.
Can I make a person to person transfer?
Yes. The recipient’s phone number and e-mail address are required. On your desktop, select “Pay a person” from the Payments box, or select the “+” at the top of the “Payments” box from your mobile app and then choose “Add a person.” You must then select a Keyword that you will share with that person. After submitting the information, confirm your password to continue the process. After sharing the keyword with your payee, they must then activate their account so you can send payments. You will receive an e-mail notification when the payee has activated their account.
Will I be able to delete transfers once they have been submitted?
No, internal and external transfers cannot be deleted once submitted. If a transfer was submitted in error, a new transfer will need to be set up to move the funds back.
Managing My Debit Card
What options are available for managing my debit card?
Under card management on your Dashboard, you will have more access and control for your American Pride Bank debit card:
- Report a card lost or stolen
- Turn your card on or off
- Add and remove travel notices
How do I report a lost or stolen card?
To report a lost or stolen card, log in to your Online Banking account and click on the applicable debit card in the Card Management area of your Dashboard. Select Report lost/stolen and indicate the appropriate reason.
Can I lock by debit card from being used for a period of time?
Yes. Within Card Management, simply select the card want to lock and toggle the switch. This will turn the card off and prevent it from being used until you turn it back on. When the card is turned off, transactions may be denied but recurring payments may continue.
APB Mobile App
Are there device requirements to access the mobile app?
Yes. The mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet.