Lost/Stolen Card

To report a lost or stolen ATM or Check Card after hours, please call 1-800-535-8440

Online Banking

How do I set up Bank to Bank transfers?

  1. Log in to Online Banking and select Bank to Bank from the Online Banking menu
  2. (first time only) Review the Enrollment Introduction and click Enroll
  3. (first time only) Review the Service Agreement, select I agree and click accept
  4. Complete the external account information and click submit
  5. Account goes through a verification process-After clicking submit in the previous step, an Enrollment Submission displays
  6. Follow the steps below to complete the verification process
    1. Your external account will receive a small random amount as a credit.  Once you see the credit to your external account, you must enter this amount into your Online Banking.  (You will click on the currently enrolled accounts and input the amount in the Verification Amount field.  The amount must be entered without dollar sings or decimal points.  For example, if the credit is $0.12, you will enter 12.
    2. Click Submit

How do I use Remote Deposit Anywhere?

  1. Once you have been signed up by an employee at American Pride Bank, you will have a 'Deposits" tab when you access mobile banking.
  2. Click on Deposits
  3. Click on Deposit a Check
  4. Take a picture of the front and back of the check, making sure that you have endorsed the check with a signature as well as 'for deposit only' and the account number
  5. Input the amount of the check
  6. Choose which account you are depositing the check into
  7. Click Deposit check
  8. A confirmation will show on the screen
  9. Click done

How do I set up Mobile Banking?

  1. Log into Online Banking > Options
  2. Click on Mobile Settings
  3. Add your mobile phone #
  4. Select your wireless provider
  5. Select the accounts and add short name
  6. Accept the terms and conditions and confirm
  7. A confirmation text will be send to your device
  8. Log in to Online Banking on your phone through the mobile app
  9. Accept the Mobile Banking Service Agreement

Can I enroll for Mobile Text from my mobile device?

No.  Enrollment for Mobile Text must be done by logging into Online Banking.

What do I do if I can't get my mobile device to work with APB Mobile Banking?

To use APB Mobile Banking, your phone must meet the following minimum requirements:

  • Your mobile device must be web enabled
  • Your mobile network must allow secure SSL traffic.  You may need to contact your mobile provider to determine this.

What do I need to do if I get a new phone?

If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary.  If you switch providers and/or phone numbers, log in to Online Banking and update your information on the Options > Mobile Settings page.  You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.

Why can't I add a new Bill Payment payee on my mobile device?

Bill Payment functionality is limited to sending payment to already established payees on your mobile device.  To add a new payee, log in to Online Banking.  You can then submit payments to those payees via your mobile device.

What if I no longer want to be a mobile user?

Log in to Online Banking and select Options > Mobile Settings.  Then deselect Enable Mobile Banking Access and click Submit.

How do I know if my transfer or bill payment was entered successfully?

If you selected to receive text alerts, each time you make a transfer or bill payment a confirmation Text Message is sent to your mobile device.  If you do not receive a confirmation text message, double check to make sure the transaction went through via Online Banking.

What functions can I perform from my mobile device?

  • View transaction history
  • View account balances
  • Transfer funds between accounts
  • Pay bills to existing payees
  • View locations/ATMs
  • View alerts
  • Submit deposits (RDA)

What type of phone must I have to use mobile banking?

The JHA mobile solution is phone device agnostic.  It works with any web-enabled mobile phone device whose network allows secure SSL traffic.  The APB Mobile app is only available for iPhone, iPad (iOS 6 and newer), and Android devices.

How do I reset my password for Online Banking?

You now have the capability to reset your own password in Online Banking BUT

this capability has to be set up prior to using the function.

To set it up, please follow these instructions:

1. Log in to online banking

2.Go to the options tab

3.Under personal settings, input a password reset question and answer

4.Press submit

When you press the "Reset Password" button, you will be prompted to input Net Teller ID, the email address tied to the Net Teller ID, and an email subject

Please note:  The "original password" is the last four digits of the social security number tied to the Net Teller ID.

Feel free to call any American Pride Bank during normal business banking hours and any customer service representative will be happy to reset your password for you.

If you have any questions, please feel free to call 478-784-1448.

What is the charge to use Bill Pay?

Bill Pay is a free service to American Pride Bank customers.

What is Online Bill Pay?

Online Bill Pay is a service that allows you to pay all your bills—to people and businesses—electronically through Online Banking. No need write checks or search for stamps. Your bills and records are in one secure location. You don’t need to remember multiple passwords, and you can see your current and past transactions in one spot.        

What is the routing number for American Pride Bank?

The routing number for American Pride Bank is 061121070.

How do I enroll in Online Banking?

Contact an American Pride Branch to receive your ID number for Online Banking.  Once you are enrolled by a customer service representative, log into AmericanPrideBank.com and click on Online Banking. 

 

How do I make a wire transfer?

Contact your closest American Pride Bank branch during normal banking hours for information on how to make a wire transfer.

 

How is a debit card different from a credit card?

With credit cards you are borrowing money to pay for purchases, and you can repay the loan either in full each month or over time. With a Debit Card, purchases are automatically deducted from the funds in your Checking Account.

 

What should I do if I plan to use my Debit Card while I'm traveling or on deployment?

Notify us ahead of time that you will be traveling to another region, state, or country. This will help to ensure that your transactions are not flagged as potentially fraudulent and declined.

 

How can I stay secure when I use my Debit Card online?

Verified by VISA is a service that provides you with extra security by reducing the chance of fraud for online purchases and other transactions. It offers zero-liability protection against unauthorized use of your card. Just notify us promptly at 1-800-535-8440, if your card is lost or stolen.

How long will it take to get my Debit Card?

You should receive your debit card in 7-10 business days.

 

How do I activate my Debit Card?

To activate your Debit Card with the PIN provided, use your card at an ATM.  Your card will automatically activate.  If you would like to choose your own PIN, take the card to your nearest branch and they can activate and PIN the card with the PIN of your choice.